Warranty Policy

Full Lifetime Warranty

Firearms and parts manufactured by Palmetto State Armory are backed by our Full Lifetime Warranty. Our PSA manufactured firearms and parts are warranted to be free from defects in materials and craftsmanship for the serviceable lifetime of the firearm or part. The liability of Palmetto State Armory under this warranty shall be limited solely to the obligation to repair the defect, replace the firearm/part, or provide a refund at its sole discretion, and to pay transportation and insurance charges for any return of the firearm to the owner for a rightful warranty claim. This warranty is transferable for the serviceable lifetime of the firearm or part. Modifications of the firearm will void this warranty. Modifications include but are not limited to the addition of any non-PSA or third-party manufactured accessory to the firearm, and PSA disclaims all responsibility and liability for any damage caused as a result of such third-party accessory use. This warranty does not cover ordinary wear and tear and also does not cover any damage resulting from repairs or adjustments, careless handling, neglect, improper, substandard, reloaded or defective ammunition, corrosion, or other unreasonable use of the firearm or part.

To initiate a Warranty claim, Please use the Contact Form and select "Problem with a PSA Product" as your Contact Reason. Warranty claims must have this RMA filled out, and included in the box with the firearm or part. All complete firearms need to be returned in full for repair. Replacement parts will not be issued or sent to the customer. The firearm or part concerned must be shipped using the prepaid label our representative emails to you. Palmetto State Armory will pay shipping and insurance charges for the return of a firearm or part to its owner or FFL, if the related claim is a proper claim for warranty work. If Palmetto State Armory is unable to fix the original serial number, a new one will be sent out, but must go to an FFL for transfer back to the customer. Another background check will be completed at the time of transfer. Palmetto State Armory is not responsible for transfer fees at the FFL.

Under no circumstances shall Palmetto State Armory be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Palmetto State Armory will not be responsible for the results of ordinary wear and tear, careless handling, neglect, unauthorized repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or unreasonable use. This warranty gives you legal rights, and you may also have other rights which vary from State to State.

Product Price and Specifications

All product prices and specifications listed for sale on this website are subject to change at any time. Please see Website Terms for further information. If you have placed an order and the price drops within 30 days of your order date, Palmetto State armory will offer a credit for the difference upon your request. Palmetto State Armory does not honor price change requests for orders placed more than 30 days prior to the change in price. Palmetto State Armory also does not allow raincheck pricing for any prior Sale or Daily Deal prices if you have not placed an order.

Purchasing

Purchasing Protocol

All NFA Rules Apply.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

Cancellations

Order Cancellation Policy

Customer Cancellations

Except for orders fulfilled by PSA Partners, an order placed with Palmetto State Armory may be cancelled by the customer prior to the order having been shipped.

Due to processing timeframes and procedures, orders containing items fulfilled by PSA Partners cannot be cancelled.

If an order cannot be cancelled because the order has shipped or the order includes items fulfilled by PSA Partners, then the customer must follow all rules and procedures applicable to Returns. Please note that the return of the item(s) will be made at the customer’s expense.

Cancelled orders may not be reversed. All cancellations are final.

All sales of gift cards are final and cannot be refunded.

Company Cancellations

In some cases, Palmetto State Armory may have to cancel an order or part of an order. Palmetto State Armory will provide a refund or gift card for the amount of the order or part of the order that was cancelled.

Suppressor Cancellation Policy

Cancellation within 30 days of purchase and no submission of Form 4:

• No cancellation fee.

Cancellation after 30 days of purchase and no submission of Form 4:

• If order is cancelled after 30 days and the Form 4 has not been submitted for processing, a 10% cancellation fee will be applied to your refund. This fee covers processing costs and administrative expenses associated with the order.

Cancellation after submission of Form 4:

• $200.00 tax stamp fee non-refundable.
• If order is cancelled after 30 days and the Form 4 has been submitted for processing, a 35% cancellation fee will be applied to your refund. This fee covers processing costs and administrative expenses associated with the order.

Returns

Except for items designated as nonreturnable or as otherwise set forth below, Palmetto State Armory will accept a return of an item for replacement (if a replacement item is available) or a refund of the purchase price, less the original shipping and handling costs and any applicable restocking fee, provided such return is made within 30 DAYS of the date of receipt of the purchased item.

Unless there is an item defect or a valid item performance issue, returned items must be resalable (no wear or usage), in original packaging, and with all paperwork, tags, parts, and accessories. If the item is not returned in resalable condition, Palmetto State Armory may reject the return.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item for Palmetto State Armory to process the request, issue a refund, or replace the item. The customer MUST contact Customer Service to obtain a Return Merchandise Authorization (RMA) number BEFORE returning any item.

Please click here to download and print a Return Merchandise Form

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Palmetto State Armory will NOT process a refund or replacement for the item(s) and the items(s) will be returned to the customer.

All returned items must be received by Palmetto State Armory prior to any replacement being shipped or refund being issued.

Refunds will be credited back to the same payment method used to make the original purchase. Credit in the form of a gift card will be issued if the original form of payment is not available or agreed to by the customer.

Customers should carefully inspect all firearms prior to having the firearm transferred into the customer’s possession. Firearms (including lower receivers and frames) not manufactured by Palmetto State Armory, Lead Star Arms, or Harrington & Richardson are not eligible for return after the FFL transfer. If a defect is discovered in any of these items after the FFL transfer, the customer should contact the manufacturer directly to submit a warranty claim.

The customer is solely responsible for any FFL transfer fees for any returned items (including, but not limited to, when the customer fails a background check). Palmetto State Armory is not responsible for and shall not pay for, reimburse, or refund any FFL transfer fees.

Palmetto State Armory carefully monitors returns and may take reasonable action, including limiting or refusing returns, to prevent fraud and abuse and to otherwise enforce these terms and conditions and all laws and regulations governing orders made on our website.

Palmetto State Armory reserves the right to dispute any bank or credit card chargebacks. Palmetto State Armory reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

Firearm Reshipments

If your firearm, lower receiver, or frame is not able to be delivered to your selected FFL dealer, it will be returned to Palmetto State Armory. You may choose to have the order reshipped or request a refund (subject to a restocking fee). Palmetto State Armory will only reship orders needing reshipment one time. If the second attempt to ship the order is unsuccessful, the order will be automatically refunded (subject to a restocking fee).

Firearm Restocking Fees

Each non-defective firearm, lower receiver, or frame permitted for return is subject to a $40.00 restocking fee, which shall be deducted from the refund amount. If two or more firearms or lower receivers purchased on a single order are returned, the total restocking fees shall be limited to $80.00.

There is no restocking fee where prohibited by law. The restocking fee will be taxed in select states.

Nonreturnable Items

All sales of the following items are FINAL and returns, refunds, or exchanges are NOT ACCEPTED:

• Suppressors
• Firearms (including frames and lower receivers) not manufactured by Palmetto State Armory, Lead Star Arms, or Harrington & Richardson that have been transferred into customer’s possession
• Any blemished or “Blem” firearms, frames, and receivers
• Any used (i.e., fired) firearms, frames, and receivers
• Ammunition
• Ammunition components
• Blank cartridges
• Used, worn, or washed clothing

If a defect is discovered in any of these items, the customer should contact the manufacturer directly to submit a warranty claim.

If the customer received any of these items that were shipped incorrectly, the customer can contact Customer Service for assistance.

All other Purchases

If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Palmetto State Armory WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Palmetto State Armory to process the request, issue a refund, or replace the item. The Customer MUST call Customer Service to obtain a Return Merchandise Authorization (RMA) number BEFORE returning any item.

Please click here to download and print a Return Merchandise Form

All returned items must be in the same condition as when they were shipped by Palmetto State Armory and must be returned in original packaging. If the item is not returned in resalable condition, Palmetto State Armory may assess a restocking fee.

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Palmetto State Armory will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

Repairs

Customers who send in any PSA manufactured product in for repair must also print and include a completed copy of the Return Merchandise Form.

Please use the following link to our repair section: Help Center

On this Help Center form, please fill out your Name, Email Address and Phone Number.

1. Select Return Merchandise Authorization (RMA request) to return an item for repair or select Repair Status Request from the drop down menu.
2. In the message box provided, leave us a detailed description of your problem, including your order number and a sku number, if you have it.
3. Upload any further documentation (i.e., pictures, copy of order) if needed.
4. Check the captcha box.
5. Click Send Message to submit.

We will reply to this email with an RMA or updated information on your repair.

Amending Orders

If the order has not shipped, please use our Contact Form for the quickest response.

Order Tracking

To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number. Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.

In-Store Pickup

Firearm order pickup is available at our Columbia (Fernandina Road), Greenville, Beaufort, Mt. Pleasant, and Summerville locations. See the Store Locations page for detailed in-store pickup hours at a PSA location near you.

Customers will be contacted by the store once the In-Store Pickup is available. Any customer who wishes to pick up stripped lower receivers or handguns must be a current resident of South Carolina with a valid SC driver's license or state approved ID, with their current address reflected. Long guns may be picked up by non-residents, provided they do so in person and the transaction is legal in both the transferee and transferor's state. The only exception would be permanent party military personnel, who would be required to provide a copy of their PCS orders, ID, and if they live off base, a state issued document (i.e. utility bill, vehicle registration) at time of pick up.

Order Restrictions

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

1. A legal resident of the state in which you are ordering.
2. 21 years of age or older to complete the transfer through your FFL.

Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that Palmetto State Armory has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Palmetto State Armory. Additional shipping charges will apply to orders that need to be reshipped.